Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: October 2026
Welcome to Familiarise ("Practitionist (OPC) Private Limited"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
We collect personal information that you provide to us when you:
When you access our platform, we automatically collect certain information, including:
During your use of our services, we may collect:
We use the collected information for the following purposes:
In accordance with Section 5 of the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and Rule 3 of the Digital Personal Data Protection Rules, 2025, the table below itemises the personal data we process, the specific purpose and canonical purpose code, and the applicable retention period:
| Data Category | Specific Purpose & Code | Tier & Retention Period |
|---|---|---|
| Account & Identity (name, email, phone, timezone, role, professional bio/credentials, date of birth for 18+ age verification under DPDP §9 / Fourth Schedule Part B Item 6) | Service & Account (PRIMARY_PROCESSING) — Create and operate your account, authenticate sessions, and verify adult eligibility. | Core (Required) — Retained while account is active; scrubbed on account erasure (§12). |
| Bookings & Scheduling (selected slots, consultation/subscription/class/webinar bookings, request notes) | Session Booking (SESSION_BOOKING) — Schedule, manage, and deliver 1:1 consultations, subscriptions, webinars, and classes. | Core (Required) — Free-text notes scrubbed on erasure; appointment delivery records linked to tax invoices retained per statutory tax law. |
| Live Video & Chat (user ID, display name, avatar, session room participation) | Video & Chat (STREAM_DATA_PROCESSING) — Real-time video calls and messaging via GetStream.io. | Core (Required) — Active account lifetime; access and tokens revoked upon erasure. |
| Payments, Payouts & Tax Records (Razorpay order/payment IDs, invoices, consultant earnings, payouts, PAN/TDS & GST ledger rows) | Financial Settlement & Statutory Tax (PRIMARY_PROCESSING & DPDP §12(3)/§8(7)(b)) | Statutory Retention — Retained for 7–8 years under the Income Tax Act, 1961 (§44AA / Rule 6F) and CGST Act, 2017 (§36) with profile identity tombstoned to a pseudonymous hash after erasure. |
Security & Error Diagnostics (one-way HMAC-SHA256 virtual token ust_<hash>, trace IDs, error stack traces, security audit logs) | Security Safeguards & Support (DPDP §8(4)–(5) & Rule 6) — Detect deadlocks, failed checkouts, and security incidents without exposing raw PII. | Statutory Security — 30–90 days in Sentry; 1 year minimum for security/processing logs under DPDP Rule 8(3). |
| Marketing & Product Analytics (promotional email preferences, product interaction telemetry) | Marketing & Analytics (MARKETING_COMMS, ANALYTICS) — Send product updates/offers and measure feature usage. | Optional — Until withdrawn via 1-click toggle in Settings → Account. |
We do not sell your personal information. We may share your information in the following circumstances:
We share limited data with trusted third-party Data Processors under contractual data-processing and confidentiality obligations:
STREAM_DATA_PROCESSING)us.sentry.io): Application error monitoring, distributed tracing, and reliability diagnostics. Under DPDP Rule 6(1)(a) de-identification safeguards, Familiarise configures sendDefaultPii: false and never transmits your name, email, phone number, or unmasked page text to Sentry; events are tagged solely with a one-way salted HMAC-SHA256 virtual token (ust_<24-hex-chars>) and retained for 30–90 days to help our support and engineering teams diagnose technical issues you report.We may disclose your information if required by law or to:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and any choices you may have.
We implement robust security measures to protect your personal information:
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We use cookies and similar tracking technologies to enhance your experience:
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform. Most browsers allow you to refuse cookies or delete existing cookies.
You have the following rights regarding your personal information:
MARKETING_COMMS and Analytics ANALYTICS) with one click in Dashboard → Settings → Account (“Data consent”) without affecting your core account access.PRIMARY_PROCESSING, SESSION_BOOKING, STREAM_DATA_PROCESSING) are required to operate your account and deliver bookings. Under DPDP §6(4)–(6) and §12, you may withdraw core consent at any time by selecting Withdraw core consent & delete account in Settings → Account. If you have active upcoming sessions or unsettled payouts/disputes, we will guide you to complete or cancel them first; upon erasure, your personal identifiers are permanently scrubbed while statutory tax and financial records are retained under Indian tax law.Under the Digital Personal Data Protection Act, 2023, a child is anyone who has not completed eighteen years of age. Our services are not intended for children, and we do not knowingly collect personal information from anyone under 18. We ask for your date of birth during onboarding solely to confirm that you are not a child — a purpose expressly permitted by Part B, item 6 of the Fourth Schedule to the Digital Personal Data Protection Rules, 2025.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete it.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
We retain your personal information for as long as necessary to:
When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law or for legitimate business purposes.
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We are committed to protecting your privacy and handling your data responsibly. If you have any concerns about how your information is being used, please don't hesitate to reach out to us. We're here to help and ensure your experience on Familiarise is safe and secure.