Finding recordings, replays, expiry, uploading documents, and class materials.
Where are my session recordings?
Finding recordings in your dashboard and what “processing” means.
Can I buy a replay of a past class or webinar?
How recording purchases work and who can watch.
How long do recordings stay available?
The 90-day retention window and transferring what matters.
How do I share documents for expert review?
Upload limits, formats, and what reviewed and deleted states mean.
Where are class handouts and pre-reads?
Finding resources, plan materials, and organisation handouts.
Still stuck?
We acknowledge all requests within 24 hours. Familiarise support will never ask for your OTP, UPI PIN, card CVV, or screen-sharing access.
Contact support