Where are my session recordings?

Open your recordings

Recordings appear under the appointment and on your Recordings page once published. A “processing” state right after the session is normal — encoding takes time, so wait before reporting it missing.

If a recording never appears

First confirm recording was consented and enabled for that session (declined 1-on-1 sessions are never recorded). If an expected recording is still missing well after the session, contact support with the appointment date and expert name.

Experts can also press Sync from Stream on their Recordings page, which checks the video provider for recordings that have not been linked to their session yet.