Pre-join checks, joining, drops and rejoins, recording consent, and in-session chat.
How do I join my video session?
Joining from your dashboard or email, the lobby check, and permissions.
“Doesn't exist”, “not authorized”, or “failed to join” — what to do?
What each join error means and the fix for each.
My call dropped — how do I rejoin?
Offline vs reconnecting states, the Rejoin button, and camera behavior.
Will my session be recorded? Can I decline?
1-on-1 decline-and-still-join vs group sessions where recording is included.
Where is the chat during and after my session?
In-call chat, post-session access, and retention windows.
Still stuck?
We acknowledge all requests within 24 hours. Familiarise support will never ask for your OTP, UPI PIN, card CVV, or screen-sharing access.
Contact support