Checkout failures, payment links, refunds, referral credits, GST invoices, and disputes.
Which payment methods work, and why did my payment fail?
UPI, cards, netbanking, and wallets via Razorpay — plus failure fixes.
Money left my account but the booking is unconfirmed — what now?
Why the payment webhook is the authority, and the exact steps to recover.
My payment link expired — how do I get a new one?
The 24-hour payment window, reminders, and requesting a fresh link.
How and when do refunds arrive?
7–14 day timeline, status meanings, appeals, and which fees are non-refundable.
How do referral credits and discounts work?
Earning, minimums, expiry, FIFO use — and why credits come back on refund.
Where is my GST invoice? What about chargebacks?
Downloading invoices and credit notes, billing state, and why chargebacks risk suspension.
Still stuck?
We acknowledge all requests within 24 hours. Familiarise support will never ask for your OTP, UPI PIN, card CVV, or screen-sharing access.
Contact support