How is my data used? How do I report someone?
Updated September 2026
Data use
We process your data to run the marketplace — accounts, bookings, payments (via Razorpay), and video (via Stream) — as described in the Privacy Policy. Payment and video providers receive only what they need to complete their function.
Reporting and appeals
Report abusive users, inappropriate content, or poor session conduct from the relevant page or by contacting support with links and timestamps. Banned or suspended accounts receive the reason by email; reply with counter-evidence to appeal. Do not open a duplicate account to evade a ban — it harms your appeal.
Related articles
Still need help?
Contact us — we acknowledge all requests within 24 hours. For payment or refund questions, the Cancellation & Refund Policy governs. Familiarise support will never ask for your OTP, UPI PIN, card CVV, or screen-sharing access.
Contact support