How and when do refunds arrive?

Timeline and destination

Refunds go only to the original payment method (UPI refunds return to the same UPI ID, card refunds to the same card). After approval, allow a review window plus bank processing — typically 7–14 days end to end. The platform fee and gateway fee are non-refundable; for example, a ₹1,000 booking may refund ₹850 after fees.

Statuses and appeals

Track your refund as Pending review, Approved, Processing, Completed, or Rejected. If rejected, you can appeal within 7 days with supporting documents; re-evaluation typically takes up to 5 days. Full details are on the Cancellation & Refund Policy page, which governs in case of any difference.

• Pending review: your request is queued.
• Approved / Processing: money is on its way through the gateway and bank.
• Completed: the refund has left our side — check your statement.
• Rejected: reason shown — appeal within 7 days.