Money left my account but the booking is unconfirmed — what now?
Updated September 2026
Do not pay again yet
Confirmation arrives via the payment gateway's secure callback, which can lag a failed-looking checkout page. Wait a few minutes, then check My Bookings and your email for confirmation before retrying.
Recover step by step
If the booking is still unconfirmed after 30 minutes, open the failure page's support link or contact us with the payment ID, amount, time, and screenshots of the debit. Genuine deductions for unconfirmed bookings are reconciled to a refund — you will not lose the money.
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Still need help?
Contact us — we acknowledge all requests within 24 hours. For payment or refund questions, the Cancellation & Refund Policy governs. Familiarise support will never ask for your OTP, UPI PIN, card CVV, or screen-sharing access.
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