“Doesn't exist”, “not authorized”, or “failed to join” — what to do?
Updated September 2026
Match the message
Each error points at a different cause, so match yours before retrying.
- Need to log in: sign in with the account that made the booking, then rejoin.
- Doesn't exist or ended: the session window closed or was cancelled — check My Bookings for the current status.
- Not authorized: you are signed in as a different user, or the booking belongs to another account or organisation seat.
- Failed to join: usually network or permissions — refresh, allow camera/mic, and try a supported browser.
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