Cancellations, refunds by session type, and no-shows

Refund tiers (your booking's preview is binding)

Every booking snapshots its cancellation terms at purchase, so open the appointment and choose Cancel to see a live preview of your exact refund before confirming. As a guide, the platform default ladder is: 24 hours or more before — 100%; 2 to under 24 hours — 50%; under 2 hours — 0%. Organisation and program-specific policies may set different tiers, and the policy attached to your booking governs.

• Subscription: cancel anytime; the current period is not refunded, access continues till it ends.
• Consultant-initiated cancellations always refund in full.

No-shows

If a session's host is absent for at least 15 minutes of the booked time, or for half of it on sessions shorter than 30 minutes, the session is voided. For a one-to-one consultation, a host no-show is refunded in full automatically. For classes and webinars, we first offer a free make-up session within 14 days; if it goes unused, that session is refunded automatically. For subscriptions, a voided session is returned to your plan's allowance instead, and any voided session that's still unused when your plan or billing cycle ends is refunded automatically. If you miss the session as the learner, no refund applies, but you'll get a support link — and a link to the recording, when your plan records sessions — in case something on our side kept you out; support can review and correct the outcome if it was recorded incorrectly. Sessions held outside the platform are marked inconclusive and handled case by case — contact support with evidence.