How do I handle booking requests?
Updated September 2026
The requests inbox
Bookings needing your confirmation appear in your Requests inbox with the learner's details and proposed times. Approve to confirm, allocate specific slots where the plan requires it, or reject to decline.
Rejection refunds automatically
Rejecting a pending request triggers an automatic refund of the full refundable amount to the learner — no separate action needed. The exact split follows the Cancellation & Refund Policy. Respond before requests expire so learners are not left waiting.
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Still need help?
Contact us — we acknowledge all requests within 24 hours. For payment or refund questions, the Cancellation & Refund Policy governs. Familiarise support will never ask for your OTP, UPI PIN, card CVV, or screen-sharing access.
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