How do reviews and private feedback work? Can I reply?
Updated September 2026
Two feedback channels
Learners can leave a public written review and a private 1–5 rating per appointment. Private ratings feed your aggregate score; public reviews build your profile. You can reply to public reviews — a calm, specific response helps future learners.
Unfair scores
Low ratings carry a cause (for example scheduling or technical issues). Ratings caused by proven platform faults can be excluded from your aggregate after review — contact support with the appointment reference instead of asking the learner to change it.
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