Org support queues, activity, and data retention
Updated September 2026
Support and visibility
Booking issues tied to sponsored members route through dedicated queues (sponsorship billing, admin disputes) so your admins and our team see the same thread. Admins can track program activity, assignments, and member bookings from the organisation workspace.
Retention knobs
Your plan sets recording retention (around 90 days by default) and chat retention (up to a year). Shorter windows reduce storage and compliance surface but give learners less time to revisit — choose deliberately and tell members where to save critical takeaways.
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