Why am I asked to sign in again to continue checkout?
Updated September 2026
Your selection is saved
Checkout requires a signed-in account so the booking, payment, and receipts attach to the right person. If your session expired mid-checkout, sign in when prompted — your selected expert, plan, and slots are preserved and you continue from the same step.
What to check
Use the same email you started checkout with; a different account will not see the saved selection. If slots show as unavailable after signing back in, another learner may have booked them first — pick the nearest available alternative.
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Still need help?
Contact us — we acknowledge all requests within 24 hours. For payment or refund questions, the Cancellation & Refund Policy governs. Familiarise support will never ask for your OTP, UPI PIN, card CVV, or screen-sharing access.
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