I forgot my password — how do I sign back in?
Updated September 2026
Reset a forgotten password
Choose Forgot password on the sign-in page, enter your account email, and follow the reset link we send. Links are single-use and time-limited — request a fresh one if yours expired.
Change a known password
Sign in, open Settings, and use Change password. You will need your current password to set a new one.
If sign-in still fails
The on-screen error message names the cause in most cases — for example an unverified email, a mistyped address, or a locked social-login link. If your work email redirects you to single sign-on instead, follow the SSO steps rather than a password reset.
Related articles
Still need help?
Contact us — we acknowledge all requests within 24 hours. For payment or refund questions, the Cancellation & Refund Policy governs. Familiarise support will never ask for your OTP, UPI PIN, card CVV, or screen-sharing access.
Contact support